General Questions
What is a Furry?
What
is FurFling?
FurFling is a dating site and
social network for the Furry community.
How
old do I have to be to use FurFling?
You MUST be 18 or older. If you
ever notice an underage user in their profile, please report it to our
attention asap. Please provide us with the user name as well. We
will immediately ban and delete the user.
Is FurFling strictly an adult hookup site?
No, we are a social dating community for all furries over the age of 18. We
stand out from the competition because we allow adult content as opposed to
other sites who may not. If you are looking for friends, a mate, or a fling,
you have come to the right place!
How
do I use FurFling?
Simply create your profile and
start searching for matches using the search function. When you find someone
you're interested in message them, request a hookup, or send a wink! Don't be
shy. Just like in the real world, it often take multiple tries to find a match!
How
do I get other members to message me?
Add a profile photo and perhaps
an album. Fill out as much information as you can onto your profile. The more
information that you have visible on your profile, the better chance that
someone will message you.
Do
you allow explicit content?
Yes, we do allow adult content,
within reason. Artwork and nudity is allowed. Illegal content is strictly
forbidden and will result in account termination. Cub porn is prohibited. If
you ever uncertain about posting content on your profile, please contact us
beforehand. We reserve the right to remove anything we find distasteful.
I see a member on the site who looks suspicious. What do I do?
- Go to the member's profile
- Go to the "Report" button and select the appropriate subject in the drop down menu
- Please contact us as soon as possible along with the member's username as well.
Photos
How do I upload my profile photo?
To upload a profile photo do the following:
- Go to profile (at the top left hand side of the page)
- Then hit "change photo"
How do I create
an album on my profile?
- Go to the main tab Media
- Then select the option Pictures
- Select the tab Create Album
- Write a brief description for the album, then hit
submit
- Then upload your photos
What are the
album photo restrictions?
- Maximum image size: 5000 KB
- Minimum 100 width & 100 height
How
come my profile photo or album photos have been deleted?
You have violated the terms of
service and you have posted content that is strictly forbidden. If you continue
to post content that is forbidden your account will be deleted.
How
come my photos are not showing up on my profile right after uploading it?
All uploaded photos are subject
to a review process to assure that they are complying with our terms of
service. Your photos will typically post within 12 hours,
but no more that 24 hours.
Being a Member
Why can't I
read my messages?
You must subscribe to read
messages.
Can
I send messages to other members for free?
Yes, you can. There are no
limits to the number of messages you can send.
Why
should I subscribe to FurFling?
As a free member on FurFling you
are able to create a profile, browse other FurFling profiles, send winks
and messages to other members. However, a Subscription gives you much greater
access to FurFling. Some benefits of being a Subscriber on FurFling include the
following:
· Get full
access to send and receive messages and winks
· Chat with
your friends
· Find out
who viewed your profile
Many FurFling members are
benefiting from their Subscriptions right now. FurFling offers a variety of
Subscription and payment options. If you are currently a free member, you can
see Subscription options by clicking on ‘Upgrade Account’ at the top right of
any FurFling.com page.
Cancellation / Payments Details
How do I unsubscribe from your mailing list?
1) Login
2) Go to settings
3) Click on notifications
4) Uncheck applicable options
If you are ever uncertain on any of these instructions. Please contact us.
How do I cancel
my free account?
Please follow these
instructions. If you cannot figure it out on your own, contact us.
1) Go to the main tab titled
"Settings"
2) Select "Privacy"
3) Go to the section called
"Who can view my profile"
4) Select in the drop down menu
"Cancel account"
5) Then this message will appear
"Are you sure you want to cancel your account? This action cannot be
undone!"
6) Click "Submit"
IMPORTANT: If you
want to cancel your paid account, do not follow these instructions. Please
use the instructions in "How do I cancel my paid subscription?" FAQ.
If I cancel my
account, can I always re-open it?
Absolutely, not a problem!
Contact us with and we will be glad to re-open your account. We will be happy
to have you back.
How do I cancel
my paid subscription?
Option #1) When you subscribe to our service you will receive an email from our payment processing partner, CCBILL. In that email, you will find a cancellation link. You can cancel anytime and immediately using that link. If you did not receive the email, please check your junk/spam folders.
Option #2) You can cancel your own subscription by going to our payment processing partner's site: CCBILL. You will need to enter two of the following pieces of information to run a search a) email address b) credit card number or 3) subscription ID. Once you cancel your paid plan, you will get a confirmation email from CCBILL.
Option #3) If you require assistance in cancellation, you can also use the contact us form. Please allow up to 24 hours for a response from a Customer Support team member. We will be glad to assist you. Please provide us with your email address that you used in order to create your subscription, and your username on the site. Anytime that a subscription is cancelled, you will get an automatic email from CCBILL.
What will the
charge appear as on my bank or credit card statement?
Your charge will appear discreetly
as ccbilleu.com.
What happens
once I purchase a subscription?
You will receive a confirmation
email ccbilleu.com confirming your order. Don't forget to check your junk or
spam folder. Once you log into your account, you will be a paid member.
What is a
ccbill subscription ID and where can I locate it?
A subscription ID is a 19 digit
order number which is also known as confirmation number for your order. You can
find it from your confirmation email from ccbill.
What kinds of
payment methods does FurFling accept?
CCbill accepts Visa, Mastercard,
Discover Card and JCB credit cards. We also accept US online checks bank
transfers (ACH), Debit Cards, DirectPay (EU), and EU Debit allowing most users
without credit cards to pay directly using their bank accounts. You can also
try using a prepaid debit or prepaid credit card if you do not have a credit
card. Please note that not all prepaid cards work.
Does FurFling
accept PayPal or payments from American Express?
Unfortunately FurFling cannot
accept payments from PayPal or American Express. They do not support adult
content websites.
I do not have a credit card, what are your other payment alternatives?
Please contact us and we will find a solution.
Login Issues
I am unable to login. How do I reset my password?
To reset your password, enter your email address and username here: http://furfling.com/account/lostpass/ You will receive an email with your new password. To change your assigned password, you can go into your settings.
I am having login issues. What do I do?
Please
clear your cached browser and delete cookies. We recommend that members
login from here: http://furfling.com/account/login/ then click on the
home page. It is advised that you use Google Chrome or Mozilla Firefox.
Miscellaneous
How long will
it take for Customer Support to reply back to my email?
You can expect a reply within 24 hours or less.
Why do I not
receive an email response whenever I contact you?
We always respond to all our
emails in a timely manner. If you do not receive a reply from us,
your email provider sent our email into you spam or junk mail folder. Please be
sure to check these folders whenever you are waiting for a response from us.
Another reason, may be that you typed in the wrong email address in our contact
form. Please be sure to look over your request before you submit it to us. We
can assure you that we offer the best customer support experience possible. If
you do not receive a response in 30 hours or less, please send us another email
so we can assure that your issue is dealt with.
Still have unanswered questions?
Feel free to use the "Contact us" form at the footer of the page. We
are here to answer all of your questions and concerns. Always remember that
there is no such thing as a stupid question.
